Refund policy
Last updated: August 2026
At Rewind Society, every product is made especially for you after your order is placed. Because our products are printed on demand rather than maintained as pre-printed inventory, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind.
However, if your order arrives damaged, defective, misprinted, mislabeled, or you receive the wrong item, we'll be happy to help make things right.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, mislabeled, or you receive an incorrect item, please contact us within 30 days of receiving your order.
When contacting us, please provide:
- Your name
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
Photographs are required so the issue can be reviewed. Depending on the nature of the problem, we may request additional photographs or information.
Once we review the information, if the claim qualifies, we will arrange an appropriate replacement or refund at no additional cost to you.
Please do not return an item without contacting us first.
Incorrect Size or Color Selection
Because each Rewind Society product is made to order, we generally cannot offer returns, refunds, or exchanges when the incorrect size or color was selected at the time of purchase.
Please carefully review the available product information, color selection, and sizing information before placing your order.
Our Bella + Canvas 3001 shirts feature a modern retail fit. If you prefer a roomier fit, please consider ordering one size larger.
If you receive a size or color that is different from what you actually ordered, please contact us within 30 days so we can review the issue.
Change of Mind / Buyer's Remorse
We generally do not accept returns or issue refunds because of a change of mind, buyer's remorse, or personal preference after an order has been produced.
Since our products are created specifically in response to individual orders, we encourage you to carefully review the product description, images, size information, color selection, and order details before completing your purchase.
Order Changes and Cancellations
Production may begin shortly after an order is placed.
If you need to request a change or cancellation, please contact us as soon as possible. We will make a reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered production.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Lost Packages
If your order appears to have been lost in transit, please contact us as soon as possible.
Claims involving packages lost in transit should be reported no later than 30 days after the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or other locations where the package may have been left.
Packages marked as delivered by the carrier are generally not considered lost in transit. Please contact us if you are unable to locate a package marked as delivered, and we will review the available information and determine whether we can assist further.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has shipped.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided with the order, additional shipping charges may apply before the package can be reshipped.
Please review your shipping information carefully before completing your purchase.
Contact Us
If you experience a problem with your order or have questions about this policy, please contact Rewind Society using the email address provided on our Contact page.
Please include your order number whenever contacting us about an existing order so we can assist you as quickly as possible.